Is Your Coinbase Account Empty? This Might Be Why

Coinbase home page photo

When you log onto your Coinbase account, you’ll want to see that the transactions you’ve made and the money you’ve invested into different coins are ready to use. There are a couple of situations you may find that make it appear as though your Coinbase account is empty. This can be quite scary when you know you have followed proper protocol in buying and selling coins. 

Is your Coinbase account empty? Here are some potential reasons why: 

  • Updating Coinbase user interfaces 
  • Need to confirm ownership with payment method
  • Debit or credit card transaction needs to be cleared 
  • Upgrade to a Coinbase Pro account 

We will dive into each of these issues that could be responsible for your Coinbase account appearing empty. Especially if you know you have transactions that would result in coins in your account, this can be a challenging thing to understand. We’ll simplify it for you so you can get back to buying and selling cryptocurrencies. 

My Coinbase Account is Empty 

We want to know that the transactions we make with Coinbase will show up when we make them. When your wallet appears to be empty when you have recently made purchases, our minds may be drawn to the worst-case scenario: hacking and security breaches that would result in lost funds. Fortunately, there are some things you should check out before that! 

We are going to break down the following reasons that your Coinbase wallet is showing you it is empty: 

  • Updating Coinbase user interfaces 
  • Need to confirm ownership with payment method
  • Debit or credit card transaction needs to be cleared 
  • Upgrade to a Coinbase Pro account 

Understanding these issues in more detail will give you steps to fix the problem and prevent this issue from happening again in the future. 

Coinbase User Interface

When Coinbase updates its user interface, there may be a glitch or need to update your application or browser. This is a simple fix that could be responsible for no money showing up in your wallet. It may also result in a blank screen when you try to open your account. We recommend keeping your software up to date so that this issue does not occur. 

User interface updates are designed to make the platform easier to use as well as safer for Coinbase accounts. Increased levels of security are put in place with new updates as privacy and safety are important for cryptocurrency wallets. Updating your devices will help to ensure you are taking advantage of these security measures and seeing the correct wallet values.

Each transaction you make on Coinbase will also provide you with a link to view the transaction. These links can be generated with each new transaction (which can heighten privacy), and some may appear to be empty when you click on them. This does not mean your wallet is empty, just that you may need to generate a new address for the funds from a transaction to appear. 

Image of Coinbase signup page with mobile phines

Confirm Ownership with Payment Method

Your wallet may also appear to be empty because there was a hold placed on your cryptocurrency buys and deposits. Coinbase will do this is an attempt to uphold security and prevent fraud if it thinks your account is not confirmed with a legitimate payment source. These holds can be released when you confirm the necessary information. 

You should make sure all of your account information is up to date, including: 

  • Valid ID: This helps to speed up the process, and every account should be tied to a valid government or official ID in order to maintain a verified account. 
  • Payment Method Verification: All of the payment information should be easily tied to the owner of the account. Make sure all of your payment information is correct and up to date. 

An account may also have disabled buys and deposits if there are any chargebacks, which returns the money spent on buying cryptocurrencies to the owner. This can delay future trades until that transaction is processed.

Debit or Credit Card Transaction Clearance

There are a variety of payment methods that can be used to purchase cryptocurrencies on your Coinbase account, including a debit or credit card. If you don’t have a bank account attached that you can easily pull from, this can be a simple way to make a purchase. When you do buy the coins, it will take time for them to show up in your wallet.

Debit or credit card transactions need to be cleared with the bank before they can be ready to use in your cryptocurrency wallet. These transactions can take upwards of 5 business days to complete. While it may show that the transaction occurred, the coins may be delayed in showing up in your digital wallet. 

The solution for this issue is to be patient and wait for the funds to be cleared. This is done to ensure that the transaction is legitimate and completed safely. If you want to receive funding more quickly in your wallet, we recommend using a bank account transfer (through ACH), or you can also wire money without waiting. 

Processing time between banks can vary in length and may show that you have paid for something from your bank, but the digital currencies have not shown up yet. It not only takes a day or two to clear at the bank, but Coinbase also does the diligence of monitoring transactions, which can delay it a few more days. This may cause a delay in an updated wallet value. 

Upgrade to Coinbase Pro Account 

Coinbase offers its simplified Coinbase accounts for beginners as well as Coinbase Pro for professional traders or those who are experienced in trading cryptocurrencies. The primary differences between the two platforms are the increased complexities and features offered on Coinbase Pro as well as the lower fees.

Because you can only have one Coinbase account, you may find yourself switching from the standard account to a Pro account. When this happens, your wallet will be transferred to Coinbase Pro. If you log onto your old account, the wallet will show as empty. You will simply need to go to the Pro site and log in to see your new wallet. 

You will want to use and refer to your new Coinbase Pro account for all future transactions, as this is where the most up-to-date information will be located. Be aware that when you are switching to a Coinbase Pro account that all the funds in your Coinbase account will need to be cleared before you can transfer them over. 

Coinbase Pro screen shot Ethereum trading page

Empty Coinbase Accounts 

The various reasons mentioned above are the most common as to why your Coinbase account appears to be empty. Consider going through each of the steps mentioned to solve this problem. Fortunately, all of them are easy fixes or at least provide you with more information as to what may be causing the delay. 

If none of those seem to work, we recommend contacting the Coinbase support team or consider more serious problems with your account. In the worst of situations, your account may have been compromised due to your keys being discovered or by hackers. Be sure to keep all personal information, including your private blockchain keys, secure. 

These serious situations are rare, but extra precautions and vigilance are important when dealing with digital currencies. Make sure you protect your account and secure your funds to the best of your abilities. In most cases, your empty wallet will be the result of one of the issues we’ve mentioned, requiring simple fixes so you can go back to buying and selling. 


TAC began programming (coding) in high school in 1979. Languages included Basic, Assembly, Machine Hexadecimal code, FORTRAN, COBOL, and the first few iterations of C. He wrote several open source utilities for Atari, TRS-80, Commodore 64 and Amiga, and MS-DOS in the early 80’s, and a few were published in now defunct industry newsletters and hobbyist journals. After graduating from college with undergrad and professional degrees, a busy continued training program and work pulled him away from coding, but he remained involved in building and maintaining PC’s and networks for several years. Specializing in medical imaging, he was primary driving force behind the first implementation of digital radiology in his home state, connecting a wide range of rural hospitals to a tertiary care center for 24/7 immediate expert consults. His work has been featured in local newspapers, he was once consulted by GE Medical Systems (uncredited) for their Radiology workstation interface development, and has spoken to hospital presidents and local senators on rural patient virtual access to subspecialty hospitals. After 26 years as a partner in a medical practice, he formed his own company in 2018, and now works as a busy subcontractor providing emergency radiology services to over 250 urban and rural hospitals across 35+ states. Because of his firsthand tech experience, he began investing in technology companies before it became mainstream to do so. Video game developers, large OS companies, hardware and chip manufacturers, and well-known name brands that were just getting started in the 80’s all passed through his portfolio over the years. He continued to have success even during the dot com bust, and still takes positions in exciting new technologies before they reach maturity. Cryptocurrency and blockchain fit that background perfectly. He is currently invested in bitcoin, ethereum, xrp, and a few other altcoins. After a brief experiment in trying to produce useful code in Solidify, he decided investing and crypto education were better fits for his background and current skill set. While there is a huge amount of information out there on cryptocurrency, a lot of it can’t be trusted, is incomplete, and often biased. Influencers are everywhere passing along “news” and rosy projections on the coins they are quietly paid to promote. Many self-proclaimed experts got their reputations from basically guessing right on YouTube and message boards. 2018 shook a lot of that out of the ecosystem. So TCF was born in late 2017 out of TAC’s belief that serious investors would soon want to move into the cryptocurrency investment arena, and they want more than just memes and catchphrases. Serious investors want detailed info and trustworthy sources. We hope you find The Cryptocurrency Forums to be exactly that, a trusted source for unbiased cryptocurrency investing. There will be many exciting developments to come for cryptocurrency projects, and therefore risky but high profit opportunity investments. This arena is just getting started. The ride will be bumpy, but profitable for those who invest wisely and think long-term. We hope you’ll let us come along with you for this ride.

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